To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect - visit this website for drip calculator: drinktap.org/Water-info/Water-Conservation/Drip-Calulator. Just call the office and we'll work with you to solve the problem!
Do my sprinklers affect my bill?
Yes. Be sure to check your watering schedule programming periodically. Power outages can affect some sprinkler timers, potentially causing increased water usage and higher water bills. If your sprinkler timer’s back-up battery is missing or dead, you may lose all of your program settings and the default settings on your timer will become active. The default program often doubles water usage and water bills.
Make sure to check the settings on your sprinkler timer after a power outage. You may need to reprogram the timer and put in a fresh back-up battery. Changing the battery in your sprinkler timer every year, at the same time as you change your smoke alarm battery, can save you thousands of gallons of water usage.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Also note the billing date as the bill may have printed before payment received. Call our office and we will help you solve the problem.
What if I am having trouble paying my bill?
We have some options for payment plans. There are also state resources available for assistance. Florida Low-Income Household Water Assistance Program (LIHWAP) is one of them, please see our resources tab for more information.