FAQ

Bills are due the 1st of every month.  There is a 10 day grace period before a penalty applies.  If paying your bill on or after the 11th of the month, be sure to pay the penalty balance noted on your bill.   

You could possibly have a leaky toilet or faucet that's difficult to detect - visit this website for drip calculator: drinktap.org/Water-info/Water-Conservation/Drip-Calulator.  Just call the office and we'll work with you to solve the problem!

Bills are due the 1st of every month. If not paid by the 10th, the penalty fee is assessed.  If still not paid by the next month billing cycle, the bill will note if there is any PAST DUE balance on the left side. If still not paid by the second monday of the next month, you are subject to disconnection.  Cut off days are the second Tuesday of the month, any past due payments must be received no later than the Monday before cutoff day by 4pm.

We may have received it after the due date or we may not have received it at all. Also note the billing date as the bill may have printed before payment received. Call our office and we will help you solve the problem or log on to the customer portal to view your account history. 

Yes. Be sure to check your watering schedule programming periodically. Power outages can affect some sprinkler timers, potentially causing increased water usage and higher water bills. If your sprinkler timer’s back-up battery is missing or dead, you may lose all of your program settings and the default settings on your timer will become active. 

Make sure to check the settings on your sprinkler timer after a power outage. You may need to reprogram the timer and put in a fresh back-up battery. Changing the battery in your sprinkler timer every year, at the same time as you change your smoke alarm battery, can save you thousands of gallons of water usage.

It is always a good idea to know where your water shut off valve is.  It could be inside the home, outside, or water can be turned off at the meter if needed in an emergency.  Before pipes thaw, you should know how to turn the water off in the event of a major leak.

If you have cold water, but not hot water, it may not be a frozen pipe.  "On-demand" water heaters may need to be insulated if located outside of the home. 

Click HERE for information from the Red Cross to prevent freezing pipes, and tips to thaw them.  Members are encouraged to contact a plumber for assistance.

We have some options for payment plans.  There are also state resources available for assistance. Florida Low-Income Household Water Assistance Program (LIHWAP) is one of them, please see our resources tab - financial assistance link for more information.

Check inside and outside areas for possible water usage (i.e. the washing machine or dish washer running) or leaks. Check meter area for visible water leak.  Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.  After utility work, it is recommended that areas in and near the repair flush out their lines for several minutes.  Be sure to sign up for alerts via our website, as information regarding any boil water notices will be listed there. 

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.  If water is discolored, it is recommended to flush the lines for several minutes as repairs could have taken place in the area.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Lead is harmful to health, especially for children. Taking action to reduce these exposures can improve outcomes.  The most common sources of lead in drinking water are lead pipes, faucets, and fixtures. Lead pipes are more likely to be found in older cities and homes built before 1986.  Click here for more information and steps you can take to reduce Lead in drinking water from the EPA.

Please see our precautionary boil water info tab under news and notices for detailed information, and any active alerts will be listed under ALERTS in the same tab. 

Water pressure keeps pollutants from entering the underground pipes that bring drinking water to your house or business. When the pressure is lost, contaminants can seep into the pipes. This might allow pathogens (disease-causing germs) into the water that can cause illness if one drinks it or prepares food or beverages with it.

So, as a precaution, under a boil water notice, water used for consumption should be brought a rolling boil for one minute.  

After the water system is repaired, and the pressure is restored in the pipes to your home or business, the precautionary boil water notice will remain in effect for one to several days while bacteria tests are conducted to assure the safety of the water. The notice will be lifted (rescinded) only after tests prove the water is safe to drink. Flush your taps and dispose of ice made during the PBWN.

For more detailed information about boil water notices from the CDC click HERE.